FAQs
Your questions – our answers
Here we have summarized the most important information for you: from products, ordering and shipping to returns and customer service. This way you can quickly find the answers you are looking for – clear, concise and easy to understand.
Products
What materials are your products made of?
Our products are made from high-quality, natural materials – primarily wood – and are processed with great care.
Are the products handmade?
Yes, all items are handcrafted and distinguished by individual details and quality.
How do I properly care for wooden products?
We recommend wiping wooden products dry and keeping them away from direct sunlight or extreme humidity.
Are there any individual customizations or special orders?
We offer custom-made products for selected items. Please contact us with your requirements.
Order
How can I place an order?
Select your desired products, add them to your shopping cart and follow the ordering process in the online shop.
Can I change or cancel my order afterwards?
Please contact us as soon as possible – we will check if a change is still possible.
What to do if an item is unavailable?
Products that are temporarily out of stock are marked accordingly. We will gladly inform you as soon as they are available again.
What payment methods are available?
PayPal, credit card, instant bank transfer and more.
Is my payment secure?
Yes, all payments are processed using encryption.
Shipment
How long does shipping take?
Delivery typically takes 3–7 working days within Germany. International deliveries may take longer.
Which countries do you deliver to?
We deliver within Germany and to selected European countries.
How will my order be packaged?
We use environmentally friendly packaging that safely protects your products.
Are there shipping costs?
The costs are displayed in the shopping cart.
Returns & Exchanges
How does the return process work?
Unused products can be returned within 14 days.
Who bears the costs for returns?
The customer bears the return shipping costs, unless the product is faulty or damaged.
Can I exchange or replace items?
Yes, in case of defects or incorrect delivery, we will take care of exchange or replacement.
Customer service
How can I contact customer service?
By email to info@woodys.de, by phone at +49 173 7854174 or via our contact form.
Is there a newsletter or updates about new products?
Yes, subscribe to our newsletter to receive news, exclusive offers and inspiration directly.